TechMatrix delivers high-quality customer services through integration and analysis of customer information collected from multiple contact channels (telephone, e-mail, Web and Social Media).

TechMatrix provides enterprise-level CRM solutions that flexibly address post-sales, pre-sales, internal help desks and other operations. Our solutions combine computer telephony integration (CTI) systems and Web-based systems mainly with contact center CRM systems developed by TechMatrix. We also provide solutions integrated with PBX, UnPBX, CTI, fax processing, audiolog and other peripheral equipment, in addition to options equipped with automated e-mail processing functions. TechMatrix has an extensive track record in implementing the FastHelp package solution. Based on this solution, TechMatrix builds high-quality CRM systems in a short space of time, with a view to reducing the set-up and operation cost of contact centers, while helping them to achieve their goals for improved customer satisfaction.

https://fastseries.jp/en/ （English）
https://fastseries.jp/th/ （Thai）